Frequently Asked Questions
What Shipping Methods Are Available?
We ship using USPS. Shipping is free for domestic orders within the USA.
For International orders we charge a standard fee of $22.00us
How Long Will It Take To Get My Package?
We are located in Southern California and ship thru USPS. Shipping roughly takes 3 days to San Francisco and 6-7 days to florida or New York.
Who should I to contact if I have any questions/comments?
We’ll take care of it.
How Can I Cancel Or Change My Order
Our shop is secure
We use a secure SSL Certificate to ensure your safety on Catella.cc when you check out.
We have set up our payment system thru Paypal and do not collect or store any personal information on our website.
How Do I Track My Order?
Once your order is placed we will ship your order thru the USPS. You will receive an email containing tracking information.
How Can I Return a Product?
Simple as One, Two, Three.
Return within 30 days of receipt for a full refund or exchange (excluding shipping). Contact us first firstname.lastname@example.org
- Exchanges must be for an item of equal or lesser value.
- Items must be new and in unworn condition. All tags and labels must be attached.
- Please Note: For health reasons We cannot accept used products. Incase of crash or damage please contact us at email@example.com
We completely Guarantee our products from any Manufacturing defects for one year from date of purchase. Incase of crash please contact us at firstname.lastname@example.org