Frequently Asked Questions

 

What Shipping Methods Are Available?

Shipping is free for domestic orders in the USA. Normally ship using USPS. They seem to deliver at a quick pace so far.

For International orders we will ship fedex. Its the quickest way to get your package. We must charge for this service.

Please email us info@catella.net

Thanks!

How Long Will It Take To Get My Package?

We are located in Southern California and ship thru USPS. Shipping roughly takes 3 days to San Francisco and 6-7 days to florida or New York.

Who should I to contact if I have any questions/comments?

Contact us, we’ll take care of it.

info@catella.net

Catella

17972 Skypark Circle Suite D

Irvine, California

92614

How Can I Cancel Or Change My Order

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Our shop is secure

Its safe!

We use secure SSL Certificates to ensure your safety on Catella.cc

We have set up our payment system thru Paypal.

In addition we do not keep any credit card information.

How Do I Track My Order?

Once your order is placed we will ship your order thru the USPS. You will receive an email containing tracking information.

How Can I Return a Product?

Simple as One, Two, Three.

Return within 30 days of receipt for a full refund or exchange (excluding shipping). Contact us first info@catella.net

  1. Exchanges must be for an item of equal or lesser value.
  2. Items must be new and in unworn condition.  All tags and labels must be attached.
  3. Please Note: For health reasons We cannot accept used products. Incase of crash or damage please contact us at Info@catella.net.

Guarantee

We completely Guarantee our products from any Manufacturing defects for the life of the product. Incase of crash please contact us at info@catella.net

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